Imagination Branding will replace any incorrect, damaged or defective item at no charge to the client. Imagination Branding must be notified within 48 hours of receipt of goods in order to receive a replacement or refund. In some instances, you will be asked to supply Imagination Branding with pictures of the item(s), which we will need before we can begin the process to replace or refund. Credit card refunds will only be issued to the original credit card used for purchase.
Any merchandise to be exchanged must be shipped back to Imagination Branding (return authorization required) within 30 days of receipt, in original resalable condition, with original tags, not worn, altered or washed. The item must be returned prepaid, in the same condition as received. Recipient is responsible for new product shipping charges, as well as, return shipping charges for the product to be exchanged. Please contact Eileen Malayter at (773) 419-8659 or email her at Eileen.Malayter@iridium.com to obtain an RA number and return address to process the return.