Frequently Asked Questions
To add items to your shopping cart, from the item details page select the required information (if applicable) and enter the quantity you wish to order. Then click on Add To Cart. You will be transferred to the cart view where you will be able to see all the items in your cart, including the one just added. From this point, you may continue shopping or checkout.
You can view your cart at any time by clicking View Cart at the top of the store.
To remove a line item from your cart, click on Show below the picture of the item. Then check the box on the line you wish to delete. Some items may have multiple lines due to customization option. Once all items you wish to have removed are checked, click the Update button and the checked rows will be removed from your Shopping Cart.
To change the quantity of any line item in your Shopping Cart, click Show below the picture of the item. Then change the quantity listed to your new number. Click Update once you have changed all the quantities you wish and the Shopping Cart will be updated with the new quantities you have entered.
The Iridium Store accepts Visa, Mastercard, Discover, and American Express. Payment will be collected at the time the order is placed. If you need to pay with another method, please contact your Brand Manager for assistance.
Once you have entered the items you wish to order in your shopping cart, from the cart select Checkout and finalize your billing and shipping options. Once you select the Purchase button, you order will be placed.
By utilizing the U.S. Postal Service® (USPS) for final delivery, FedEx SmartPost reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations. You can even use FedEx SmartPost to ship to Alaska, Hawaii and all U.S. territories. Please contact your Brand Manager for assistance.
Once an order is placed, you will receive a confirmation email to the address on file. Please make sure that you check clutter and junk folders. If you do not receive this email, please contact your Brand Manager for assistance.
Go to your Account Information page and click on My Orders. Look for your order number. If your order has shipped, the tracking information will be available on the right side of your screen.
Each item on the store has a production time listed in the description of the item. Production times vary per item. You order will be shipped once the items are produced and will be delivered based on the shipping method chosen during checkout. All times are listed in business days and do not take into account holiday production schedules. If you need your order by a specific date, please enter this information in the Order Notes during checkout and/or contact your Brand Manager for assistance.
You may sign into your account by clicking Login at the top of the store. Once you have entered your credentials you will automatically be in the account information screen where you may change your password, manage addresses, and other account functions. Some account information may not be changed from this screen. Should you need to update information not accessible through the store, such as contact phone number, please contact your Brand Manager for assistance.
You may view a copy of our Return Policy by clicking here.
Full contact information is listed here for your dedicated Brand Manager.
